Effective Date: 24 April 2024
Company Name: Gold Crest Investment LLP
Brand/Website: TheGoldXM (https://thegoldxm.com)
Registered Address: 1095 Sugarview Drive, Ste 100, Sheridan, WY 82801, United States
At TheGoldXM, operated by Gold Crest Investment LLP, we value transparency, fairness, and customer satisfaction. Our refund policy is designed to ensure that clients understand the terms related to our digital products and services, while also protecting the integrity of our business operations.
1. Project-Based Services
Refunds for custom software development, app design, UI/UX work, or other project-based services are considered on a case-by-case basis. A refund may be eligible if:
- The project has not yet commenced.
- A mutual agreement to cancel is made before significant work is completed.
- Deliverables are not aligned with the agreed scope and cannot be reasonably corrected.
Clients must submit a written request to initiate this process.
2. Digital Subscriptions and Downloadable Products
Due to the immediate and intangible nature of digital content, all purchases of:
- Audio subscriptions
- Downloadable software
- Digital assets or documents
are non-refundable once access or delivery is granted, unless explicitly stated in a specific offer or mandated by applicable law.
3. Ongoing and Retainer Services
For monthly subscriptions, support plans, or retainer-based engagements:
- No refunds are issued for the current billing cycle once payment is processed.
- Cancellations apply to future cycles with appropriate written notice (usually 7–14 days in advance).
4. Refund Request Process
To initiate a refund request, clients should:
- Email us at contact@thegoldxm.com
- Include the order number, project name, or subscription ID
- Describe the reason for the request clearly
We typically respond within 5–7 business days. Approved refunds may take an additional 5–10 business days to reflect, depending on the payment method used.
5. Non-Refundable Scenarios
Refunds will not be issued under the following conditions:
- Change of mind after work begins or product is delivered
- Client-side delays in communication or approvals
- Completed services or nearly completed milestones
- Disputes arising after project closure or acceptance of final delivery
6. Dispute Resolution
If a disagreement arises, we strongly encourage resolution through direct communication before third-party intervention. We are committed to ethical and professional handling of every case.
7. Contact
If you have questions regarding this refund policy, contact us at:
- Email: contact@thegoldxm.com
- Address: 1095 Sugarview Drive, Ste 100, Sheridan, WY 82801, United States
By engaging with TheGoldXM’s products or services, you agree to this refund policy in its entirety.
